Shipping

Shipping

When will my order ship?

Your order will normally ship within 2-5 business days depending upon the type of frame ordered. For most of our frames, we will ship same-day depending upon when the order was placed.  But for frames that are made-to-order or hand-crafted, it may take up to 5-7 business days before the order will ship.Because we focus on providing you the widest selection of high-quality and unique frames available, our shipping times will vary based upon if the frame is ready-made, custom or hand-crafted.

If an item requires personalization, production time could take longer, depending on the item. Please feel free to contact us at 800-780-0699 if you have any questions.

In order to ship your frames to you as quickly as possible, you may receive multiple packages.

Where do you ship?

We can process orders anywhere within the 48 U.S. contiguous states. We can ship to Hawaii, Alaska, Puerto Rico and other U.S. Territories however, due to the high cost of shipping we must do a custom shipping quote. To get a custom shipping quote, please give us a call at 1-800-780-0699 Monday-Friday 9-5pm pacific time.

Can you ship to Post Office Boxes?

No, we cannot ship to PO Boxes so please provide a physical shipping address.

Do you ship to APO/FPO addresses?

No we currently do not ship to APO/FPO addresses.

Do you ship to Canada?

We do not regularly ship to Canda due to the high cost of shipping and customs. If you do want to place an order and are willing to pay an additional cost for customs and processing, give us a call at 1-800-780-0699 and we'll see if we can help.

Do you ship internationally?

At this time, we do not ship outside the U.S. or U.S. territories.

How is shipping calculated?

Shipping is calculated based upon the total order value as is common in the industry. Plus orders over $125 qualify for free shipping. Here is a table of our shipping charges:

What are your shipping options?

We work with UPS and USPS and offer ground shipping. We also occasionally use FedEx for specific needs. If you need expedited shipping please contact Customer Care at 1-800-780-0699.

Will the items on my order ship together or separately?

In order to offer our customers the widest and most unique selection, some items may ship separately. You will not be billed for each shipment - only one shipping charge will be added.