On Orders Over $75
M-F 9am-5pm PST
Tracking & Updates
Returns & Exchanges
Security & Privacy
Select the item that you would like to order and click “Add to Cart”. Be sure to select the size and any other options that might be offered. When you are ready to checkout, click “View Cart” and “Proceed to Checkout”. Enter your billing and shipping information, and select the shipping method. If you would like to be able to check on the status of your order then create an account, otherwise, you can continue on as a guest. Your order is now complete!
Yes, if you prefer to speak to us directly, please call us at 1-800-780-0699 between 9:00 AM and 5:00 PM Pacific Standard Time, Monday through Friday. We will be happy to help you!
Will I be charged sales tax?
Our main office is in California, so we are required to charge sales tax to orders in California. If you live in any other state, you will not be charged sales tax.
We accept Visa, MasterCard, American Express and Discover or Paypal. You may also pay by check or money order if you place your order by phone. Please be aware that we cannot ship your order until the check or money order has been received.
Is there a minimum order requirement?
No, you may order as many or as few frames as you like.
Yes, if you need your order quickly, we can expedite it via Overnight, 2 Day Air or 3 Day Air. Please call us at 1-800-780-0699 between 9:00 AM and 5:00 PM Pacific Standard Time Monday through Friday to discuss your shipping needs. You may also send us the shipping information in the Contact Us form, and we will send you the shipping cost as soon as possible.
Yes, you will receive an email as soon as you place your order.
Can I track my order status?
There are several ways to track your order :
You can change or cancel your order as long as it has not shipped or is not a custom order. Please review your order as soon as you receive the email confirmation to be sure that all the information is correct. If there are any mistakes, or you would like to edit the order, please call us as soon as possible at 1-800-780-0699 so that we can help you with the requested changes. Once the order has shipped, we cannot make any changes.
If the shipping address information is incorrect, the shipping company may not be able to deliver the order, and will return the package to us. If you choose to have the order redelivered, any additional shipping fees will be your responsibility.
We take pride in offering high quality picture frames and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully. If, for some reason, you are not satisfied with your purchase, please contact our Customer Care consultants at 1-800-780-0699 for a return authorization within 90 days of receipt of your frames. Please make sure to send the frames back promptly as the Return Authorization expires in 90 days from the date issued. Please note that we cannot accept items for return or exchange that are not in resalable condition. All products must have their original packaging. If your products are in resalable condition, all you have to do is follow these easy steps.
Call our Customer Care consultants at 1-800-780-0699 to request a return. You'll need the name on the order to request the return.
Write the return authorization number on the invoice that came with the frame and place it in the box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. Please note that the frame must be in resalable condition in order to receive a refund.
ATTENTION: If you choose to return your order you are responsible for shipping. We do not refund shipping charges. No credit will be given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to your account. We strongly suggest that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
Once we receive your package and inspect the items, we will send you an email confirming your credit total. Once you receive this email, your credit will be issued within 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.
Please inspect all frames carefully when you receive your order. If there is any damage, please call our Customer Care department at 1-800-780-0699 within 7 days after the package was delivered. You will need to keep the original box, packaging materials, as well as any paperwork that came in the box. Please email us a digital picture of the damaged box and/or frames to firstname.lastname@example.org. Once we verify that the frame was damaged, we will promptly send you a new frame.
Unfortunately, we cannot accept returns for personalized frames as they cannot be resold. Personalized or engraved frames are non-returnable and non-refundable.
No, we don't charge a restocking fee for approved returns. An approved return is a return that was requested within 30 days of receipt and followed the approved returned process listed above.
Your order will normally ship within 2-5 business days depending upon the type of frame ordered. For most of our frames, we will ship same-day depending upon when the order was placed. But for frames that are made-to-order or hand-crafted, it may take up to 5-7 business days before the order will ship. Because we focus on providing you the widest selection of high-quality and unique frames available, our shipping times will vary based upon if the frame is ready-made, custom or hand-crafted.
If an item requires personalization, production time could take longer, depending on the item. Please feel free to contact us at 800-780-0699 if you have any questions.
In order to ship your frames to you as quickly as possible, you may receive multiple packages.
We can process orders anywhere within the 48 U.S. contiguous states. We can ship to Hawaii, Alaska, Puerto Rico and other U.S. Territories however, due to the high cost of shipping we must do a custom shipping quote. To get a custom shipping quote, please give us a call at 1-800-780-0699 Monday-Friday 9-5pm pacific time.
No, we cannot ship to PO Boxes so please provide a physical shipping address.
No we currently do not ship to APO/FPO addresses.
We do not regularly ship to Canda due to the high cost of shipping and customs. If you do want to place an order and are willing to pay an additional cost for customs and processing, give us a call at 1-800-780-0699 and we'll see if we can help.
At this time, we do not ship outside the U.S. or U.S. territories.
Shipping is calculated based upon the total order value as is common in the industry. Plus orders over $100 qualify for free shipping. Here is a table of our shipping charges:
|Order Total||Shipping Fee|
|up to $25||$7.95|
We work with UPS and offer UPS ground shipping. We also occasionally use USPS and FedEx for specific needs. If you need expedited shipping please contact Customer Care at 1-800-780-0699.
In order to offer our customers the widest and most unique selection, some items may ship separately. You will not be billed for each shipment - only one shipping charge will be added.
Unfortunately, we do not offer a printed catalog at this time. You can view our entire collection online.
No, we currently are not offering an affiliate marketing program.
All press inquiries should be emailed or addressed to the following address: email@example.com
We are always searching for additional products to add to our collection so please email us at firstname.lastname@example.org. We'd love to hear from you!
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. This is the same technology used by many large internet retailers. We are also PCI Compliant which means that we've met all of the security requirements set forth by the Payment Card Industry (PCI) to protect consumer credit card information.
We only use your contact information for questions regarding your order in case we have to contact you. We may also contact you via email if you specifically signed up to receive our newsletter. Rest assured, we never rent or sell your contact information to anybody for anything.
If you have any questions and would like to speak with a Customer Care representative, you can contact us by:
Phone: Call us anytime during normal business hours, toll-free at 1-800-780-0699. We're here Monday through Friday 9am to 5pm Pacific time to serve you.
E-mail:E-mail us at email@example.com to ask a question, make a suggestion or get any help you may need. Most e-mails are answered within 24 hours with the exception of weekends.
Mail: You can mail us at :
819 Lincoln Way
Auburn California 95603
"The frames have arrived and they are perfect. Thank you."
Johanna R from Moretown, VT
"You were the only place I could find navy blue square frames plus that you offered so many other colors I almost changed my mind on the color I wanted."
Maggie C from Chicago, IL
"Thank you for your prompt refund! I appreciate it very much!"
Ann Y from San Francisco CA
"I would recommend you to anyone needing a frame, and will shop with you again!"
Tammy B from State College, PA