Ordering	Tracking & Updates	Returns & Exchanges
How do I place an order online? Can I place my orders by phone? Do you charge sales tax? What are my payment options? Do you have a minimum order requirement? Can you put a "rush" on my order?	Will I receive an email confirmation after I place my order? How do I check my order status? How do I make changes to my order or cancel it? What if my order is "undeliverable?"	What is your return and exchange policy? How long does it take to receive my refund? What happens if my frames were damaged in shipping? Can I return personalized or engraved frames? Do you charge restocking fees?
Shipping	FAQs	Security & Privacy
When will my order ship? Where do you ship? Can you ship to Post Office Boxes? Do you ship to APO/FPO addresses? Do you ship to Canada? Do you ship internationally? How is shipping calculated? What are your shipping options? Will the items on my order ship together or separately?	Do you have a printed catalog? Do you have an affiliate marketing program? What is your contact information for the press? I am a vendor. How do I submit my products for consideration?	Are online transactions on your site secure? How do you use my contact information?  Do you use cookies?

 

Ordering

How do I place my order online?

Ordering is simple! Simply select your favorite items and add them to your shopping cart by clicking "add to cart." Once you're ready to checkout, click "View Cart" in the top right hand corner and then click "proceed to checkout." You can then create an account for future fast checkouts or continue as a guest.  After that, all you have to do is provide your shipping and billing information and select your shipping method.

Can I place my order by phone?

We accept phone orders toll-free at (800) 780-0699. Our Customer Care Consultants are available Monday through Friday 9am to 5pm Pacific time to answer your questions. Give us a call- we'd love to talk to you!

Do you charge sales tax?

Since our main office is located in California, we must charge sales tax for customers located in California.  For all other states, we do not charge sales tax.

What are my payment options?

You can place your order online using Visa, Mastercard, American Express, Discover and Paypal. If you'd like to pay by check, your order must be placed by phone. Please note that your check or money order will be shipped once we receive your payment.

Do you have a minimum-order requirement?

No, we have no minimum-order requirement.

Can you put a "rush" on my order?

If you need your frames faster than UPS ground service, please call us at 1-800-780-0699 during regular business hours Monday through Friday 9am-5pm Pacific time or complete the Contact Us Form. We will do everything we can to accommodate your request. We can ship any UPS expedited service such as overnight, 2 day air and 3 day air but must get your shipping information in order to provide a shipping price.

 

Tracking Your Order

Will I receive an email confirmation after I place my order?

Yes, as soon as you place your order an email will be immediately sent to you.

How do I check my order status?

You can track your order several ways:

• Use our website to track your order
• Use the shipping carrier's tracking number that you received in email when we shipped your order and check the status on their website.
  
• Contact our Customer Care at 1-800-780-0699.
  

How do I make changes to my order or cancel it?

As soon as you receive your order confirmation, please verify the details of your order. You can make changes or cancel your order as long as the order has not been processed and has not been personalized. We strongly suggest you speak with a customer care representative at 1-800-780-0699 as soon as possible so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made.

What if my order is "undeliverable?"

If the shipping carrier is unable to deliver your order due to an incorrect address, the order will be returned to us. If you want the package redelivered, you will be responsible for any reshipping fees.

 

Returns and Exchanges

What is your return and exchange policy?

We take pride in offering high quality picture frames and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully. If, for some reason, you are not satisfied with your purchase, please contact our Customer Care consultants at 1-800-780-0699 for a return authorization within 90 days of receipt of your frames. Please make sure to send the frames back promptly as the Return Authorization expires in 90 days from the date issued. Please note that we cannot accept items for return or exchange that are not in resalable condition. All products must have their original packaging. If your products are in resalable condition, all you have to do is follow these easy steps.

Step 1
Call our Customer Care consultants at 1-800-780-0699 to request a return. You'll need the name on the order to request the return.

Step 2
Write the return authorization number on the invoice that came with the frame and place it in the box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. Please note that the frame must be in resalable condition in order to receive a refund.

ATTENTION: If you choose to return your order you are responsible for shipping. We do not refund shipping charges. No credit will be given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to your account. We strongly suggest that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

How long does it take to receive my refund?

Once we receive your package and inspect the items, we will send you an email confirming your credit total. Once you receive this email, your credit will be issued within 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.

What happens if my frames were damaged in shipping?

Please inspect all frames carefully when you receive your order. If there is any damage, please call our Customer Care department at 1-800-780-0699 within 7 days after the package was delivered. You will need to keep the original box, packaging materials, as well as any paperwork that came in the box. Please email us a digital picture of the damaged box and/or frames to support@yourpictureframes.com. Once we verify that the frame was damaged, we will promptly send you a new frame.

Can I return personalized or engraved frames?

Unfortunately, we cannot accept returns for personalized frames as they cannot be resold. Personalized or engraved frames are non-returnable and non-refundable.

Do you charge restocking fees?

No, we don't charge a restocking fee for approved returns. An approved return is a return that was requested within 30 days of receipt and followed the approved returned process listed above.

 

Shipping

When will my order ship?

Your order will normally ship within 2-5 business days depending upon the type of frame ordered. For most of our frames, we will ship same-day depending upon when the order was placed.  But for frames that are made-to-order or hand-crafted, it may take up to 5-7 business days before the order will ship. Because we focus on providing you the widest selection of high-quality and unique frames available, our shipping times will vary based upon if the frame is ready-made, custom or hand-crafted.

If an item requires personalization, production time could take longer, depending on the item. Please feel free to contact us at 800-780-0699 if you have any questions.

In order to ship your frames to you as quickly as possible, you may receive multiple packages.

Where do you ship?

We can process orders anywhere within the 48 U.S. contiguous states. We can ship to Hawaii, Alaska, Puerto Rico and other U.S. Territories however, due to the high cost of shipping we must do a custom shipping quote. To get a custom shipping quote, please give us a call at 1-800-780-0699 Monday-Friday 9-5pm pacific time.

Can you ship to Post Office Boxes?

No, we cannot ship to PO Boxes so please provide a physical shipping address.

Do you ship to APO/FPO addresses?

No we currently do not ship to APO/FPO addresses.

Do you ship to Canada?

We do not regularly ship to Canda due to the high cost of shipping and customs. If you do want to place an order and are willing to pay an additional cost for customs and processing, give us a call at 1-800-780-0699 and we'll see if we can help.

Do you ship internationally?

At this time, we do not ship outside the U.S. or U.S. territories.

How is shipping calculated?

Shipping is calculated based upon the total order value as is common in the industry. Plus orders over $100 qualify for free shipping. Here is a table of our shipping charges:

Order Total	Shipping Fee
up to $25	$7.95
$25.01- $50	$10.95
$50.01- $75	$13.95
$75.01- $100	$16.95
Over $100	FREE

 

What are your shipping options?

We work with UPS and offer UPS ground shipping. We also occasionally use USPS and FedEx for specific needs. If you need expedited shipping please contact Customer Care at 1-800-780-0699.

Will the items on my order ship together or separately?

In order to offer our customers the widest and most unique selection, some items may ship separately. You will not be billed for each shipment - only one shipping charge will be added.

 

FAQ's

Do you have a printed catalog?

Unfortunately, we do not offer a printed catalog at this time. You can view our entire collection online.

Do you have an affiliate marketing program?

Yes we do offer an affiliate marketing program for people who'd like to receive a commission for their customer referral. You can get more details about our Affiliate Marketing Program here.

What is your contact information for the press?

All press inquiries should be emailed or addressed to the following address: support@yourpictureframes.com

I am a vendor. How do I submit my products for consideration?

We are always searching for additional products to add to our collection so please email us at support@yourpictureframes.com. We'd love to hear from you!

 

Privacy and Security Policy

Are online transactions on your site secure?

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. This is the same technology used by many large internet retailers. We are also PCI Compliant which means that we've met all of the security requirements set forth by the Payment Card Industry (PCI) to protect consumer credit card information.

How do you use my contact information?

We only use your contact information for questions regarding your order in case we have to contact you. We may also contact you via email if you specifically signed up to receive our newsletter. Rest assured, we never rent or sell your contact information to anybody for anything.

Do you use cookies?

Cookies are small bits of information stored by your internet web browser.  Our website uses cookie technology to store information about your shopping session, including what is currently in your shopping cart.  This technology makes for a smooth shopping experience. In addition, we use cookies to track the effectiveness of our advertising, which allows us to keep our prices as low as possible. No user identifiable information is stored in these cookies.

 

Contact Us

How can I contact you?

If you have any questions and would like to speak with a Customer Care representative, you can contact us by:

Phone: Call us anytime during normal business hours, toll-free at 1-800-780-0699. We're here Monday through Friday 9am to 5pm Pacific time to serve you.

E-mail:E-mail us at support@yourpictureframes.com to ask a question, make a suggestion or get any help you may need. Most e-mails are answered within 24 hours with the exception of weekends.

Mail: You can mail us at :

YourPictureFrames.com

819 Lincoln Way

Auburn California 95603